Finally, it is possible that the card’s issuing bank is not allowing the payment to go through. Make sure to have all of your security information to hand.It is also possible that there is a problem with your PlayStation Network (PSN) account, such as an incorrect region setting or a suspended account. If the issue persists, please contact your bank or card provider to confirm that the payment method has been activated, has available funds and hasn't been blocked. If you are unable to use a card from the same country as your PlayStation Store region, you can make purchases on PlayStation Store using an alternative payment method or a PlayStation Store Wallet Top-Up code. If possible, please use a payment card registered to the same region as your PlayStation Store region. If your credit or debit card is registered to an address in a different country to that of your PlayStation Store region, you may find that they cannot be linked. Is your payment card from a different region to your PlayStation Store region? If your name, address or flat number contain special characters, try replacing them with the nearest letter from the basic 26-letter Latin alphabet. Don’t use characters that aren’t letters, such as asterisks (*), hyphens (-), apostrophes (') or slashes ( / ). To check the payment details on your account, go to Account Management > Payment Management and select the payment card.ĭo your details contain any special characters? Take a look at the accepted payment methods page to see if your card type is compatible with PlayStation Store.Īre the card details up to date and accurate?Įnter your details exactly as they appear on your bank statements. While PlayStation Store accepts most payment cards, there are certain payment methods that cannot be used. Please check the PSN status page and wait until all services display a green light before re-entering your payment information.ĭoes PlayStation Store accept the type of card?
If PlayStation Network is experiencing issues, it may be possible that your payment information cannot be recorded. If you have told your payment provider to disable online payments, you might not be able to register your card as a payment method on PlayStation Store.Īre there issues with the PlayStation Network? Have you turned off online payments for your credit/debit card?
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